We are looking for experienced Telesales Advisors who have a minimum of 4/5 years experience within Telesales.
As a telesales operator, you'll be required to contact potential customers by telephone. Depending on the campaign or project you will be working on you will be required to either generate a sale for a particular product or service or generate an appointment for a sales visit.
You may also carry out market research.
Your working day will be spent on the phone making outgoing calls based on a brief/script provided by the marketing department. During each phone call, you're likely to:
- Describe the product benefits and any special offers.
- Give advice about how these may benefit customers personally.
- Persuade customers to buy a product or agree to a visit from a sales representative.
- Gather and document information about the customer.
- Cleanse data held for a particular project/campaign using either Excel, Access or CRM system.
- Record telephone conversations and diarise and carry out follow up calls.
- Take orders and confirm to relevant persons involved in sales process.
Hours and Environment
Part-time, 20 hours a week, for a 2-3 month period initially with the potential to continue beyond this time. Monday-Friday, hours can be flexible within 8.30am-5.30pm
Skills required;
- Excellent communication and listening skills
- A polite, confident and friendly manner
- Initiative
- Confidence using computers preferably with Excel and database experience
- To enjoy working with customers and building relationships.
- A positive attitude.
- Flexibility and quick thinking.
- Perseverance and the ability to respect customers' answers.
- Good knowledge about all the company's products and services.
- To be well-organised and thorough, even under pressure.
- To enjoy working within a target-driven environment.
- To understand and comply with the legislation relating to direct marketing.
You may have to undertake practical telephone and keyboard tests as part of the recruitment process.
In-house training will be given on the products and services you will be required to sell but ideally you will already have a proven track record in a sales environment and achieving sales targets.
Company Description
Manpower is the UK’s leading employment expert offering a full range of options to help businesses and individuals choose their way in the contemporary world of work.
We employ over 30,000 people every day through a network of over 200 UK offices providing staff for around 5,000 clients. With employment opportunities in the public and private sector, on both a permanent and temporary basis, we make it easy for people to find employment and for companies to find staff with the skills they need. Permanent and temporary positions. Holiday, maternity or sick cover, through to large workforce transformation and outsourcing contracts.
