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Performance Insight Analyst

Contract:
Permanent
Category:
Full Time
Job Sector:
Call Centre, HR / Training
Region:
South Wales
Location:
Cardiff
Company Email:
jobs@cardiffjobs.co.uk
Salary description:
Negotiable dependent on experience
Posted:
16/02/2012
Start Date:
ASAP
Recruiter:
Tesco Customer Service Centres
Job Ref:
T/PIA

Performance Insight Analyst

At Tesco, understanding our customers is what we're all about. As a Performance Insight Analyst your role would be to provide analysis and insight to the Performance Insight Manager and business stakeholders to help the business understand how our Centre's are performing against our key objectives.

You'll provide actionable insight that allows the business to understand our performance and to deliver our value of 'No-one tries harder for our customers'.

You'll analyse business information, interpret data and draw sound conclusions that identify areas to change.

You'll present this information to your manager and other teams in Tesco.

Based at our Customer Service Centre in Cardiff you'll produce great insight into Centre Performance to help drive improvements.

The skills you will need are:-

  • Experience of using Microsoft applications to automate and simplify data analysis
  • Experience of extracting and translating large amounts of data into simple/relevant reports
  • Experience of processing large amounts of information quickly and accurately
  • Identify emerging issues and trends and take action to identify solutions
  • The ability to communicate and present findings

Salary will be dependent on skills and experience. So - if you feel that you're the right person for this role, we'd love to hear from you!

Closing Date: 20/02/2012

Company Description

Here at Tesco, excellent customer service is at the heart of what we do. We’re all about creating value to earn the lifetime loyalty of our customers. So by ensuring we’re listening to and responding to our customers’ needs, we’re making their experience with us that little bit better. Which is where 'Every Little Helps' comes from, as it's something we strive to every day – in every area of our business.

Closing Date:
21/02/2012

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